Sign Up Instructions
Follow these simple steps to create your account and request access.
Go to the portal
Click Join Group
Find and click the "Join Group" button on the page.
Select Sign Up
Choose the "Sign up" option to create your new account.
Enter Details
Provide your name, your work email address, and create a secure password.
Complete Your Profile
Verify Email
Check your inbox for a verification code and enter it on the screen.
Add Photo & Bio
Upload an image for your profile picture and write a brief bio about yourself.
Wait for Approval
Your request will go into a pending queue for our team to manually review and approve.
Bookmark
Bookmark the portal link for easy access to the community any time in the future!
Go to Portal
Pending Status: Until the admin clears your request, you won't have access to the group's content or discussion boards.
Access Confirmation: Once approved, you will receive an email confirmation letting you know you're in!
Navigating the Community Dashboard
Once approved, you'll land on the main dashboard. Here is how it's organized:
Left Sidebar
Contains your discussion channels, each dedicated to a different topic or training area. Click any channel to browse, ask questions, or read announcements. Note: The channels you see may vary based on your role and training progress.
Top Navigation
Move between major areas of the community. The most important section is Learning (your formal training courses). You can always return to the Discussion area to chat. Other items provide additional features.
Center Content
Displays the content for your selected section. In Discussion channels, you'll see a feed of posts. Use the text box at the top to create new posts, ask questions, or share experiences. Click existing posts to comment and engage!
Right Side
Contains information about the community and a collection of important links and resources. Check this area periodically, as these resources may be referenced often throughout your training.
The Learning Section
Your primary destination for all training, accessed via the "Learning" tab at the top.
Inside, you will find your assigned training courses. Each course is organized into chapters, and each chapter contains individual lessons. Lessons may include instructional videos, written material, downloadable resources, quizzes, or other activities.
Please work through lessons in the order presented, as they build upon previous concepts. Your progress saves automatically, so you can leave and return right where you left off.
AI Training Assistant
Your personal coach, integrated directly into every course.
Whenever you are inside a course, you can open the AI chat widget to access your dedicated roleplay coach. This AI is specifically designed to teach the core aspects of the patient intake call and provide a hands-on environment to practice those concepts through dynamic, full-fledged roleplay scenarios.
Interactive Intake Call Roleplay
Step into realistic simulations where you practice answering incoming calls, navigating common questions, and booking appointments. The bot acts as the patient, allowing you to build confidence, test your knowledge, and apply techniques safely before working with actual patients. Use the AI regularly—consistent roleplay practice is the fastest way to mastery!
Ready to Succeed!
This community is designed to support both your learning and collaboration. Complete your courses, participate in channel discussions, use the resources, and practice frequently with the AI Training Assistant as you progress toward certification.
Troubleshooting
No email?
Wait 5–10 minutes and check spam. Still missing? Email our support team.
Can’t find the Join button?
Make sure you’re logged in first, then use the direct link above.
Any other issues?
Describe what you see and I’ll walk you through it.
Community Manager
Please give the Manager time to respond, it's a human manager.
Text Manager (734-645-7736)What to Expect
- You’ll get a welcome email confirming your account.
- Inside the Success Group you will find: training videos, scripts, best practices, team updates, and success stories.
- The group is private to Miracle-Ear team members.
- Check the group regularly for important updates.